Avanna Download help - URGENT

[DefiantKitsune]

I'm not able to download avanna?
Using Zero-G's download manager, but when i try to install it, i get:
error: please check your code is correct.
product not available. please contact vendor.

Am I doing something wrong? I've emailed support but they haven't replied yet

 

[uncreepy]

I don't know how to help you, but personally when I've contacted Zero-G, they always reply the next morning. I'm curious about what they'll have to say about fixing this.

 

[Cluemily]

Yeah it's like midnight in the UK so well past normal business hours, they'll probably reply tomorrow.
Sounds like they've either messed up giving you the download code or they've done some rearranging of their downloadable products.

 

[DefiantKitsune]

gah i didn't think about time zones till after I posted this

hopefully I will have a solution in the morning

 

[Siegel]

I'm sure they will be able to help. I have DEX and DAINA but my computer completely crashed and I had to remformatt the hard drive so I lost my codes for them and it had been about 2 years since my purchase. But, they were super helpful and I got codes for them again. I'm not sure if they were the old codes or the new ones but either way they were awesome.

The only thing I could complain about was my email was transferred a few times to figure out which "department" was needed to help me but eh I work in customer service so I know how it is on their side. It didn't really bother me anyway.

 

[DefiantKitsune]

This was resolved I just forgot to say anything. They were extremely helpful,!