I deal with a number of odd and infuriating customers, but I think the absolute worst are the ones who bitch, moan, swear up and down they’re never coming back, and then come back anyway because they realize they can’t get away with their verbal abuse anywhere else. It’s become… something of a game, with two customers in particular. After every threat of “I’m never coming back desu!”, we keep a count board behind the desk, and when they inevitably return we tally the days we went without seeing them and pit the scores against previous records. (The current record-holder: WaxBoss Lady, who didn’t come back for a whole three weeks.)
Coincidentally, no matter how much they press their superiority and vow never to return, they’re never gone for longer than a few weeks at a time. It’s to the point even the managers don’t pay them any mind, because, hey, nothing will make them happy, but at least we’re getting their money. I mean… we have a self-service, and we’re hardly the only print shop in town. If it was really a matter of us not doing well, they’d have gone somewhere else by now.
I say all of this because one of those two customers (a Scentsy rep who likes to remind us all, with no room for doubt, that she’s the most highly-educates person in the building), came back, screamed at us for not having her URL memorized, told us she hoped we got cancer from our commercial candles, and stormed off. The countdown begins anew.